Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Team via email at info@nomadicvintagerugs.com

How can we help?

FAQ

Product and Authenticity

Are your rugs authentic vintage pieces?

We guarantee the authenticity of every rug we sell. Our vintage rugs are sourced directly from skilled artisans and trusted suppliers, carefully handpicked by Nedim himself. If you have any questions or need more information, please don’t hesitate to contact us!

How do you source your vintage rugs?

The owner, Nedim Korkmaz, hand-picks each rug from a variety of vendors in Turkey, Morocco, and beyond. He travels to small communities where hand-weaving rugs remains a main source of income.

What condition are the rugs in?

Our vintage rugs are thoroughly inspected for quality. While they may have minor signs of wear, these add to their character and charm.

Are the colors in the photos accurate?

We do our best to capture true-to-life images of each rug, but colors may vary slightly due to screen settings.

Purchasing and Payments

How can I purchase a rug?

Simply add the rug to your cart and proceed to checkout. We accept various payment methods, including credit cards and PayPal.

Shipping and Delivery

Do you offer free shipping?

Yes, we offer free shipping across the contiguous US for all our vintage rugs.

How long does shipping take?

Orders are typically processed within 1-2 business days, with shipping taking an additional 3 - 8 business days depending on your location.

How are the rugs shipped?

Rugs are shipped rolled and securely wrapped to ensure they arrive in perfect condition.

Do you ship internationally?

Not at the moment.

Returns and Exchanges

What is your return policy?
  • All items, including those purchased with a discount, are final sale.
  • Our rugs are one-of-a-kind, sourced from different eras and regions.
  • While our expertise allows us to estimate the composition and the year it was woven, each piece carries its own unique story.
  • We do our best to document any restorations or mending larger than a 3" x 3" square in the photos and descriptions.
What if my rug arrives damaged?
  • Please carefully review descriptions and photos of the rug prior to purchasing. All rugs labeled “vintage” may have minimal wear and tear from age. They may have also been restored or repaired. This adds to the personality of the rug.
  • In addition, handwoven rugs are imperfect in nature, as they are made by imperfect humans. This means that measurements may be slightly off from one side to the other. It could also mean that patterns and colors are not perfectly matched throughout the rug.
  • With that said, if your rug appears damaged upon arrival, please send us an email at info@nomadicvintagepdx.com with photos and description of the damage, so we can arrange a solution for you.

Care and Maintenance

How do I care for my vintage rug?

We have a guide of recommendations you can consider, available here.

Can I clean my vintage rug at home?

For minor spills, blot with a clean cloth. For deeper cleaning, we recommend professional rug cleaning services to preserve its integrity.

Custom Orders and Sizing

Can you help me find a specific size or style?

Absolutely! If you’re looking for a specific size, color, or style, let us know, and we’ll do our best to find a piece within our inventory that suits your needs. You can also visit our store to explore the wide range of rugs we have. Check out more about the variety of services we offer here.

Can you provide more photos or videos of a rug?

Yes, we’re happy to provide additional images or a video walkthrough of any rug you’re interested in.

Get in touch

Have questions about your order, or a general enquiry?